400 W. Wisconsin Avenue, Milwaukee, WI 53203

(414) 908-6000

JOB – GUEST SERVICES SUPERVISOR

 

Floor Supervisor (Part-Time)

REPORTS TO:
Special Service Manager or other designated supervisory staff.

GENERAL DUTIES:
Supervise Guest Services employees in accordance with instructions for, traffic control, ticket taking, and ushering and light housekeeping.

ESSENTIAL FUNCTIONS
:

  • Supervise and conduct guest service staff training.
  • Preparation of various reports.
  • Serve as liaison between Event Management and WCD staff as necessary.
  • Provide directions and assistance to Wisconsin Center District guests, clients, and visitors.
  • Regular and punctual attendance.
  • Ability to make decisions, follow instructions and orders, and guide and direct Special Services Staff, to include time sensitive scheduling and duty position posting.xcellent interpersonal, verbal, and written communication skills.
  • Demonstrated experience, understanding, and commitment to customer service
  • Perform other duties as assigned.

PHYSICAL DEMAND OF POSITION:

  • Ability to lift, carry, and push/pull: 20-40 lbs.; on occasion: 40 lbs. or more.
  • Able to stand, walk, climb stairs, sit and stoop repetitively for long periods of time.
  • Reach, feel, talk and hear.
  • Far vision at 20 feet or further, and near vision at 12 inches or less, corrected or uncorrected.
  • Handle, grasp and finger with high degree of acuity and speed.
  • Normal range of hearing: perceiving sounds, including spoken wor4d, in order to understand signals such as spoken directions, warning alarms assess conditions and/or become aware of conditions in the work environment.
  • Ability to distinguish between colors.

ENVIRONMENTAL/WORKING CONDITIONS OF POSITION:

  • Inside and outside workplace environment.
  • Exposure to cold, heat and humidity.
  • Work in cramped spaces.

EQUIPMENT USED:

  • Two-way radios, pagers and various communication devices.
  • Various office equipment.
  • Windows PCs with Microsoft Office; emphasis on Word and Excel.

EDUCATION/LICENSE REQUIREMENTS:
Three plus years of hands on experience in progressively more responsible supervisory experience.

KNOWLEDGE AND SKILLS REQUIRED FOR POSITION:

  • Understand and consistently follow work rules, procedures and directions.
  • Ability to read, write and speak English; perform basic mathematical functions (add, subtract, multiply and divide).
  • Good interpersonal skills with the ability to deal harmoniously with Wisconsin Center guests, clients and employees.
  • Ability to deal with hostile or angry patrons in tense situations.
  • Ability to comprehend and follow instructions.
  • Ability to work independently and efficiently; exercise initiative, resourcefulness, good judgment and accept responsibility for own actions.

CITIZENSHIP AND RESIDENCY:
The Wisconsin Center District is an Equal Opportunity Employer and a Drug-Free Workplace. Employees must be United States citizens or legal residents of the United States. Candidates offfered a postion must submit to a criminal background check and a drug screening. This recruitment is open until positions are filled.

 

TO APPLY:

Open and complete* the Wisconsin Center District Job Application

*Online PDF forms are not supported by most Firefox or Microsoft Edge browsers; this form functions in Chrome, Internet Explorer & Safari.

Human Resources Department
Wisconsin Center District
400 W. Wisconsin Ave.
Milwaukee, WI 53203
Tevans@wcd.org

 

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Box Office: 400 W. Wisconsin Avenue, Milwaukee, WI 53203 (414) 908-6000