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Ordering Exhibitor Services
Most exhibitors will use the Exhibitor Services Order Form to order the most common electrical, mechanical and
IT services. Separate forms are used to order sign & banner hanging, audio visual services and advertising on
the Midwest Airlines Center's video walls. The forms may be downloaded from this site or obtained from the show
management or decorator responsible for the show.
Each order form is accompanied by a set of conditions specific to that category of service. Most requirements
are common to all exhibitor services.
Payment
Advance payment, included with the order, is required for all exhibitor services. Payment may be made via
Visa, Mastercard, American Express or check. Deposits and/or payment arrangements are required at the time
"time & materials" services are ordered, where the final amount due may be unknown. In such cases, payment
in full must be rendered before the end of the show.
Deadlines
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Service orders and payment in full must be received a minimum of fourteen (14) days prior to the first
scheduled move-in date before a show. Orders submitted without full payment and orders received after
the 14-day cut-off date are subject to "floor" prices.
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All order form information must be completed in full to avoid processing and installation delays.
Incomplete orders may be subject to floor prices.
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Orders are normally processed and installations completed on a first-come, first-serve basis, or as
the Wisconsin Center District determines most convenient.
Floor plans
Where specific service locations or custom installations are desired, a booth floor plan must be provided.
In the absence of a floor plan, services are installed at the rear center of the booth or where most convenient.
"Flat fee" vs. "time & materials" charges
The great majority of exhibitors can order the services they need for "flat fee" prices which include all labor
and equipment. Infrequently, some types of connections and high-volume or "custom" installations require
additional or specialized labor for which "time and materials" charges apply.
Cancellations and refunds
Cancellations made before installation and more than 6 days prior to the first scheduled move-in day are
subject to a 90% REFUND
Cancellations made before installation but 6 days or less prior to the first scheduled move-in day are
subject to a 75% REFUND.
Cancellations made after installation or after the start of the first scheduled move-in day are subject
to NO REFUND.
Services requiring Wisconsin Center District personnel
Exhibitors may plug equipment into rented electrical outlets, and may make all connections between equipment in
the same booth. Special equipment requiring company engineers or technicians for assembly, servicing, preparatory
work and operation may be executed without house electricians. However, all service connections and overload
protection to such equipment must be made by house electricians.
Overhead or hard-wired connections, connections between booths, concealed wiring and other types of service
needs must be installed by Wisconsin Center District personnel. Most mechanical services require connection
by house personnel. Liquid tanks, drums, barrels, and other containers exceeding 30 gallons capacity must be
filled and drained by house engineers, who reserve the right to refuse any container that shows signs of
leakage or that they otherwise deem inadequate. Leaking containers may be drained by house engineers
without notice.
General safety issues (see forms for specifics)
Service connections crossing aisles are generally prohibited. All equipment must comply with applicable
Federal, State and Local Safety Codes. All 120 volt electrical cords must be of the 3 wire, grounded type.
All exposed, non-current carrying metal parts of fixed electrical equipment must be grounded. Open clip
sockets, latex or lamp cord wire, or unapproved duplex or triplex attachment plugs in exhibits are prohibited.
All equipment must be properly tagged or marked with complete information as to the relevant applications
require critical regulation of voltage, current, pressure, flow, moisture content, etc., exhibitors are
responsible for the installation and use of the necessary regulator or conditioning equipment. The Wisconsin
Center District reserves the right to refuse to connect any equipment its personnel deem unsafe.
Equipment loss or damage (see forms for specifics)
All service order equipment is for rental only; Wisconsin Center District equipment employed in making any
electrical, mechanical or signal connections is the property of the District and may not be removed.
Unreturned or stolen equipment is charged to the exhibitor. The Wisconsin Center District is not responsible
for damage to equipment caused by mislabeling or incompatibility with the service ordered. Damage to Wisconsin
Center District property caused by mislabeled or incompatible equipment is charged to the exhibitor.
Downloads
Download a printable (PDF) Electrical, Mechanical & IT Services Order Form
Download a printable (PDF) Exhibitor Sign & Banner Hanging Order Form
Download a printable (PDF) Exhibitor Audio Visual Order Form
Download a printable (PDF) Booth Menu
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